CX Process Expert | Oracle CX Architect Solutions | Oracle CX Functional Expert

• 8 Years as a CX Oracle Consultant.
• 5 Years as a Consultant for Online Business.
• 7 years as IT Project Manager.
• 12 years as Process IT Consultant (Analyst, Architect, Sales & Presales).

Certificaciones

• Oracle Siebel 8.0 Integration Champion Assessment
• Oracle Siebel CRM 8.0 Sales and Marketing Implementation Champion Assessment
• Oracle Certified Expert, Business Analyst
• Oracle SOA Suite 11g Certified Implementation Specialist
• Oracle Certified Expert, Customer Relationship Management 8 Business Analyst
• Oracle Fusion CRM: Sales Certified Implementation Specialist
• Oracle SOA Suite PreSales Specialist
• Oracle SOA Suite Sales Specialist

Conocimientos

• English 90%
• Project Management Institute. Standard use.
• Wide Knowledge on Customer Experience Solutions.
• Expert on Process Business Analyst.
• Management Skills.
• eCommerce.
• Google Analytics, Adwords, Adsense, Best Practices.
• SEO, Writer Content, Content Manager, Social Network Strategies, WordPress, GraphicDesign, Marketing
• Online Marketing, Marketing Strategies, Email Marketing, Social Marketing.

Technology

• Oracle Engagement Cloud (Sales & Service)
• Oracle Eloqua (Marketing)
• Oracle Integration Cloud (OIC)
• Oracle Identity Cloud Service (IDCS)
• Oracle Visual Builder Cloud Service (VBCS)
• Oracle SOA Suite

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